Receptionist / Customer Service Representative

IBS Copiers & IT Solutions provides high-quality office technology solutions and is seeking a friendly, dependable receptionist. The role involves answering calls, greeting customers, scheduling service calls, and assisting with various administrative tasks.

Responsibilities:

• Answer incoming phone calls with a friendly, professional attitude
• Schedule copier and printer service calls
• Greet customers and visitors
• Respond to customer emails and messages
• Enter service requests into our computer system
• Assist with filing, scanning, and general office duties
• Communicate with technicians regarding service appointments
• Take payments and assist with basic customer inquiries
• Create and schedule social media posts for the company on platforms such as Facebook, Instagram, LinkedIn, and Google Business Profile
• Assist with other administrative tasks as needed

Requirements:

• Excellent customer service and communication skills
• Positive attitude and professional appearance
• Comfortable using computers, Microsoft Office, Gmail, and Google Calendar
• Strong organizational skills with the ability to multitask in a fast-paced office
• Experience with Facebook, Instagram, LinkedIn, Google Business Profile, and Canva is a plus
• AI experience or familiarity with tools such as ChatGPT, Microsoft Copilot, or other AI applications is a plus
• Previous receptionist, office assistant, or customer service experience is preferred but not required