Sales Account Manager

Hyperion Materials & Technologies is hiring a Sales Account Manager – Carbide Powder to grow revenue and profitability by managing customer relationships, identifying business opportunities, and providing technical commercial support. The role manages customer accounts across an assigned region and collaborates with internal teams to support customers, coordinate product availability, and expand sales.

Responsibilities:

• Manage a portfolio of Carbide Powder customer accounts across the Americas or EMEA
• Build long-term customer relationships through regular communication and periodic onsite visits
• Develop account plans that identify opportunities to increase revenue and customer retention
• Understand customer manufacturing processes, applications, and future business needs
• Identify opportunities to expand Carbide Powder sales within existing accounts
• Develop new business opportunities within the assigned product line
• Prepare quotations, proposals, pricing recommendations, and commercial agreements
• Achieve established sales and profitability objectives
• Conduct technical discussions to understand customer requirements and recommend appropriate Carbide Powder solutions
• Coordinate technical support with product management and manufacturing
• Present product capabilities and value propositions to customers
• Utilization of Funnel & Opportunity Management to grow collective share in the market
• Serve as the commercial liaison between customers and internal teams
• Respond to customer inquiries and coordinate order fulfillment
• Resolve delivery, invoicing, and customer service issues by collaborating with internal teams
• Monitor customer satisfaction and follow up on open issues
• Maintain CRM records, forecasts, call reports, financial reports, and sales activities
• Monitor market trends and share competitive intelligence

Requirements:

• Equivalent technical sales experience may be considered in lieu of a degree
• 4–6 years of technical sales or account management experience in a manufacturing B2B environment
• Experience selling technical or engineered products
• Experience managing customer accounts and developing long-term relationships
• Experience using CRM systems
• Strong communication, relationship-building, problem-solving, and organizational skills
• Ability to explain technical concepts to technical and commercial audiences
• Strong business and commercial acumen
• Proficiency in Excel and CRM systems
• Bachelor's degree in Engineering, Materials Science, Business, or related technical discipline preferred