Virtual - Senior Customer Account Manager Representative

Comcast Business, a Comcast division, provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions to small businesses and enterprise customers. The Senior Customer Account Manager Representative supports customer retention and growth by managing existing accounts, conducting reviews, resolving issues, and driving telephone-based sales of advanced business solutions.

Responsibilities:

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in
• Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales
• Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs
• Conduct regular reviews and process government accounts to include purchase and sales orders
• Consistently and regularly conduct interactions digitally with base of SMB customers
• Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation
• Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel
• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
• Make outbound calls to accounts to achieve sales quota metrics
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Requirements:

• • Sales experience required
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• High School Diploma / GED
• 2-5 Years
• • MS Suite
• • Microsoft Dynamics
• • MS Teams Proficiency
• • Salesforce
• • MS Outlook Proficiency
• • Comcast Business Advanced Business Solutions
• • Billing Tools
• • Inbound/Outbound Call Center
• • Dedicated Internet Sales
• • SD-WAN