Customer Service Representative - Insurance Services - Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver human customer experiences. The Customer Service Representative will handle customer and member inquiries about accounts, profiles, coverage, and services, while researching and resolving issues, including escalated or complex calls.

Responsibilities:

• Answer incoming calls and communications from customers and members regarding account information, member profiles, coverage, and service-related inquiries
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is required
• A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)