Content Manager

Our client, one of the world's largest investment companies, is actively looking for a Content Manager to join their team in Malvern, PA! This role is onsite hybrid 3x a week so local candidates are required.

***This is a 6 month contract with the opportunity to extend and/or convert based on performance***

Responsibilities

Workflow & Ticket Management

• Manage intake, prioritization, and routing of Jira tickets from CLEAR to PIPSCM, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets).
• Monitor daily ticket activity and status changes, ensuring timely elevation.
• Coordinate the submission of requests to the internal creative agency for page refresh and renewal based on criteria established.
• Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles.

Audit & Content Governance

• Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices.
• Maintain and enhance the Airtable repository of 700+ pages.
• Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement.

Dashboard Development & Optimization

• Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics.
• Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals.
• Surface SEO and UX insights to inform content prioritization and optimization strategies.

Red Oak Submission Processing

• Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies.
• Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status.

Cross-Functional Collaboration

• Coordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards.
• Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities.
• Develop and maintain relationships with the internal creative agency to ensure that requests are handed off in good order.
• Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data.
• Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations.

Required Skills & Experience

• Bachelor's degree in Business, Communications, Information Systems, or related field.
• 3+ years of experience in content operations, project coordination, or digital workflow management.
• Proficiency in Jira, Workfront, Airtable, Power BI, and Adobe Analytics.
• Strong organizational skills and attention to detail.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with Red Oak compliance workflows.
• Strong understanding of SEO principles and UX design strategy.
• Familiarity with design systems and accessibility standards.