Managing Partner, Strategic Customer Team (Sr Principal)

UKG is a workforce operating platform that helps organizations use workforce insights and people-first AI to improve productivity, trust, and talent outcomes. The Managing Partner leads strategic customer relationships, develops multi-year account strategies, drives customer outcomes and growth, builds executive partnerships, and orchestrates cross-functional enterprise execution.

Responsibilities:

• Lead the long-term strategy for a portfolio of UKG's most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth
• Develop and execute multi-year account strategies that align customer business priorities with UKG's capabilities, innovation roadmap, and strategic investments
• Identify opportunities to expand UKG's strategic footprint by connecting customer objectives with new capabilities, products, and transformation initiatives
• Continuously assess customer health, business priorities, organizational change, and growth opportunities to proactively shape account strategy
• Partner with executive stakeholders to define measurable business outcomes and success criteria for the customer relationship
• Establish governance frameworks and executive operating rhythms that drive accountability, transparency, and progress against strategic priorities
• Champion value realization by ensuring customers achieve meaningful business results and measurable return on their investment with UKG
• Proactively identify and mitigate strategic risks that could impact customer outcomes, retention, or future growth
• Develop trusted relationships with C-suite executives and senior business leaders across customer organizations
• Facilitate executive business reviews, strategic planning sessions, transformation discussions, and governance meetings
• Position UKG as a long-term strategic advisor by connecting customer priorities with UKG's vision, innovation, and expertise
• Expand executive engagement across multiple buying centers to strengthen UKG's influence and long-term partnership
• Mobilize cross-functional teams across Sales, Customer Success, Services, Product, Support, Marketing, and Executive Leadership to execute against strategic customer priorities
• Align executive sponsors and internal stakeholders around customer commitments, transformation initiatives, and growth opportunities
• Remove organizational barriers that impede customer success or strategic progress
• Lead executive-level escalations requiring enterprise coordination and executive sponsorship
• Partner closely with Enterprise Account Executives to align long-term account strategy with commercial priorities and customer objectives
• Create executive alignment and strategic conditions that accelerate customer growth and expansion opportunities
• Collaborate with Product, Services, and Customer Success to influence investments that improve customer outcomes and strengthen long-term partnerships
• Share customer insights to influence UKG's product roadmap, go-to-market strategy, and innovation priorities

Requirements:

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles
• GTM Experience in Manufacturing, retail or Healthcare desired
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value
• Experience managing Fortune 500 or Global 2000 strategic customer relationships
• Experience in HCM, Workforce Management, SaaS, Cloud, AI, enterprise applications, or digital transformation
• Consulting, advisory, customer transformation, or executive strategy experience
• Deep industry expertise within one or more strategic UKG verticals
• Experience leading executive governance boards, Quarterly Business Reviews, Executive Business Reviews, or customer advisory programs
• Demonstrated success developing strategic account plans, identifying whitespace opportunities, driving executive alignment, and accelerating long-term customer growth