Entry-Level Customer Service Representative | Work From Home

AO – Globe Life, operating within the American Income Division of Globe Life, serves working families throughout North America with supplemental life, accident, and health insurance products. The company is seeking a Remote Benefits Sales Representative to meet virtually with clients, understand their needs, explain benefit options, and assist with coverage selection, enrollment, and ongoing customer service.

Responsibilities:

• Meet with clients virtually through scheduled Zoom and phone appointments
• Connect with individuals and families who have requested information about available benefits
• Ask questions to understand each client's needs, priorities, and goals
• Explain life, accident, and supplemental health insurance options clearly
• Provide personalized benefit recommendations based on client needs
• Answer questions regarding coverage, benefits, and enrollment
• Assist clients through the application and enrollment process
• Provide ongoing customer service and follow-up
• Maintain accurate digital client records and documentation
• Building relationships
• Understanding client needs
• Educating families
• Presenting appropriate coverage options
• Providing professional follow-up
• Developing long-term client relationships

Requirements:

• • Be at least 18 years of age
• • Be legally authorized to work in the United States
• • Be physically located within the United States
• • Have access to a computer or laptop
• • Have reliable high-speed internet
• • Have webcam and microphone capability
• • Maintain a quiet, professional workspace
• • Be comfortable communicating through Zoom and phone
• • Be willing to complete training and professional development
• • Be willing and able to obtain the required state Life & Health Insurance License
• • Be at least 18 years of age and legally eligible to work in the United States
• • Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• • Complete required training and participate in virtual meetings
• • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
• • Strong communication and interpersonal skills
• • Customer service and relationship-building ability
• • Confidence speaking with clients virtually
• • Active listening and problem-solving skills
• • Positive, professional attitude
• • Self-motivation and personal accountability
• • Goal-oriented mindset
• • Strong organization and time management
• • Ability to work independently from home
• • Coachability and willingness to learn
• • Professionalism and integrity
• • Desire for personal and professional growth