Customer Service - Full Time - Work From Home

Synchrony is a consumer financing and financial services company focused on technology, data, digital innovation, and supporting customers across the United States. The Customer Service Representative will handle inbound calls, provide exceptional service, manage customer information, resolve inquiries, authorize sales, and build relationships with customers and colleagues in a work-from-home call center role.

Responsibilities:

• Handling Inbound Calls
• Delivering exceptional service
• Managing customer information
• Resolving inquiries
• Authorizing sales
• Building relationships with clients, customers, and colleagues

Requirements:

• Be at least 18 years old
• 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years
• Must live within 60 minutes or 60 miles of 28208 to ensure you're able to commute for in-person training and occasional in-person activities
• Demonstrate at least an intermediate level of computer skills including the ability to: Navigate and manage information across multiple windows and software platforms efficiently Maintain typing proficiency while actively conversing with customers Utilize Outlook or other Microsoft Office programs effectively Employ search tools to quickly find necessary information
• This role will require you to work evening hours and at least 1 weekend day
• This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here
• Authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• 6+ months of experience in banking or financial industry
• 6+ months experience working in a virtual environment
• 6+ months experience working in a call center environment
• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
• Strong decision-making and problem-solving skills