Position: Desktop Support Specialist

Location: Tyner, NC 27980

Client: State of North Carolina

Duration: 12+ Months

Job Description: Seeking a Desktop Support Specialist to support high volumes of service desk requests, hardware deployments, and user software support onsite in Edenton and surrounding counties. You will install and image computers, configure printers and peripherals, migrate user data/profiles, manage incidents with a ServiceNow-based workflow, and collaborate with application and network teams to resolve complex issues. Must travel onsite and stay current with evolving technology. Strong customer-facing skills and the ability to mentor teammates are required.

5 Key Technical Skills:

Desktop hardware, software, peripherals, and imaging
Local and network printer installation and configuration
Data/profile migration and user provisioning (AD, email, Citrix)
ServiceNow experience for incident/problem management
Networking concepts and cross-team collaboration for issue resolution

To Apply: Please send your resume to with the subject line: Resume Submission

Desktop Support Specialist at NC

Key skills

About this role