Operations/Project Manager

Aspire Software, an operating group of Valsoft Corporation, acquires, builds, and grows vertical market software companies. The Operations/Project Manager will manage day-to-day operations, escalations, team leadership, executive reporting, and concurrent strategic projects including system implementations and migrations.

Responsibilities:

• Manage and resolve customer support / escalation issues
• Handle ad-hoc operational requests and escalations
• Line-manage a small team— including 1:1s, unblocking issues, and approvals
• Monitor and maintain oversight of key business KPIs
• Lead/participate in the weekly management meeting with leadership, including weekly reporting
• Prepare and distribute the Friday weekly executive report
• Conduct AR Aging Review
• Produce churn reporting
• Conduct VBS review
• Oversee RW+ implementation and migration
• Manage the RW Legacy sunset process
• Oversee HubSpot implementation across: Salesforce (SF), TeamSupport, Intercom, RW+
• Manage ValBill project
• Support webinars and marketing email initiatives
• Produce ad-hoc KPI reporting
• Support ValPay Capital initiatives
• Introductions to direct reports and key stakeholders
• Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW Legacy sunset)
• Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports)
• Overview of escalation processes and key accounts

Requirements:

• Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business
• Experience managing direct reports, including running 1:1s and unblocking day-to-day issues
• Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)
• Comfortable owning executive-level reporting and presenting to leadership
• Experience handling customer escalations and cross-functional ad-hoc requests
• Strong financial acumen and advanced Excel skills are essential
• Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models
• Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy
• Translating raw data into clear, exec-ready summaries and dashboards
• Excellent communication, prioritization, and stakeholder management skills
• Able to work independently and hit the ground running with minimal handover time
• Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus