Patient Account Customer Service Rep- Remote

Ochsner Health is a healthcare organization focused on providing compassionate, inclusive, and exceptional patient care. The Patient Account Customer Service Representative handles patient billing inquiries, provides customer service, collects past-due balances, and ensures timely and accurate responses to patients.

Responsibilities:

• Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately
• Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility
• Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction
• Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction
• Other duties as required
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards

Requirements:

• Required – High School diploma or equivalent
• Required – 1 year of customer service, healthcare, or office experience
• Experience with medical terminology in a medical billing environment
• • Must have computer skills and dexterity required for data entry and retrieval of patient information
• • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• • Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• • Strong interpersonal skills
• • Ability to perform effectively under conditions of fluctuating workload
• • Works with minimal supervision and makes independent decisions
• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
• The incumbent has no occupational risk for exposure to communicable diseases
• Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role
• Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C
• Preferred – Bachelor's degree
• Preferred – Previous call center experience