Customer Service Representative- Mass Merch & Chains

Penguin Random House is a general trade book publisher seeking a dynamic, self-motivated Customer Service Representative for its Support Center in Westminster, Maryland. The role serves as the first point of phone and email contact for customers, sales representatives, and internal and external customers, handling product and pricing inquiries, order tracking, and problem resolution.

Responsibilities:

• Our support representatives serve as the first point of phone and email contact for our customers, sales representatives and other internal and external customers answering inquiries relating to product and pricing, order tracking and problem resolution

Requirements:

• Candidates must have a professional and natural communication style, pleasant personality, be committed to providing exceptional Customer Service and embrace our high standard of professional ethics
• Strong listening skills and technical skills to include EXCEL proficiency is essential
• High School diploma or equivalent
• 2-3 year's prior customer service experience
• Order fulfillment experience
• Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
• PC Proficiency to include Microsoft EXCEL
• Experience communicating through email
• Effective written and oral communication skills
• Professional, patient and empathic phone presence
• Bilingual or Multilingual fluency
• It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track
• some college
• This experience in a support center environment is preferred
• Outlook a plus
• SAP and MARC experience a PLUS!
• German, Japanese, Chinese, Spanish and French is desired but not required