Customer Service Sales Representative

Thompson Fabrication is seeking a driven Sales and Customer Support Representative to join its Business Development team. The role focuses on prospecting, qualifying leads, conducting product demonstrations, managing customer relationships, and supporting revenue growth through the sales funnel.

Responsibilities:

• Monitor and control inbound sales calls, completing initial intake and assigning to corresponding salesperson
• Qualify leads through website inquiries and needs analysis to determine fit and buying readiness
• Conduct engaging and customized product demonstrations via video conferencing tools
• Build and maintain strong relationships with prospective and current customers
• Track all sales activities, interactions, and progress using CRM reporting tools
• Collaborate with internal teams to refine sales messaging, target market strategies, and campaign execution
• Assist in creating sales scripts, playbooks, and process documentation to support scaling of the inside sales function
• Own the creation of all sales orders and necessary tracking

Requirements:

• 3+ years of inside sales experience
• Proven ability to prospect, qualify, and close sales in a high-volume environment
• Strong familiarity with Salesforce and sales automation tools
• Highly organized with excellent time management, follow-up, and communication skills
• Self-motivated with a strong work ethic and a passion for delivering exceptional customer experiences
• Team-oriented mindset with a collaborative approach to achieving sales goals
• Adaptable and curious, with a desire to continuously learn and improve sales techniques
• Bachelor's degree
• preferably in capital equipment, industrial solutions, or technology sales
• Experience with B2B industrial products
• Prior involvement in building or refining sales processes
• Comfort working in a fast-paced, high-growth environment