IT Business Analyst I

Mission Produce is a global fresh produce company delivering avocados, mangos, and other fresh fruit to customers worldwide. The IT Business Analyst I serves as a link between Information Technology and business objectives by supporting requirements gathering, solution implementation, applications administration, testing, training, deployment, and IT project management.

Responsibilities:

• Gather business requirements to help the Development Team design and implement solutions that fully meet business needs
• Monitor and provide technical direction to other internal resources as needed
• Participate in technical discussions regarding D365, and other applications integrations, capturing functional requirements to assist with custom development
• Collaborate with other IT functional teams and business units as needed
• Assist with technical applications upgrades and new services to ensure maximum uptime
• Provide day to day D365 business support and service desk tickets
• Help design, implement, and support D365 application user security
• Support any audit and user security reporting requirements
• Keep updated on planned service outages and feature releases with Microsoft
• Coordinate testing, training, and support with the IT and business stakeholders
• Provide support for application integration to other systems and processes
• Work directly with IT Project Managers to support large projects
• Autonomously manage and run small IT projects
• Develop solution presentations with input from cross-functional teams
• Assist with various parts of the testing process, including application QA and facilitating end-user testing
• Perform all other duties as required

Requirements:

• Bachelor's degree or equivalent combination of education and training
• 2+ years supporting and delivering ERP technical solutions
• Microsoft Azure and Microsoft Dynamics 365 F&O
• Basic knowledge in generating process documentation
• Solid organizational skills including attention to detail and multitasking
• Excellent communications, verbal, and written skills
• Strong working knowledge of Microsoft Office
• Experience with large scale ERP implementations, software development life cycle and IT operations
• Experience working closely with software development teams
• Experience within the manufacturing, supply chain & logistics industries
• Experience with EDI
• Bilingual in Spanish