Senior Business Analyst

ICF is a global advisory and technology services provider that combines expertise and technology to address complex client challenges. The Senior Business Analyst leads analytical, requirements, and process-improvement workstreams across the software development lifecycle, supporting energy efficiency program tracking and reporting while collaborating with stakeholders, technical teams, and clients.

Responsibilities:

• Support all phases of the software development lifecycle, including discovery, requirements gathering, solution design, testing, implementation, and post-launch validation for tools that support energy efficiency program tracking and reporting
• Independently lead requirements and analysis workstreams, facilitating workshops and stakeholder discussions to clarify objectives, resolve ambiguity, document decisions, and drive work toward delivery
• Document current-state and future-state processes and recommend technology-enabled improvements by identifying risks, gaps, dependencies, issues, controls, and automation opportunities
• Translate business needs into structured project plans, requirements specifications, process flows, data mappings, use cases, acceptance criteria, and actionable user stories
• Collaborate with senior technologists, developers, reporting teams, project managers, and other cross-functional partners to deliver integrated client solutions
• Analyze datasets using Excel, SQL, Power BI, or related tools to identify trends, anomalies, root causes, and business insights; validate data quality and recommend practical actions
• Proactively track risks, issues, assumptions, decisions, dependencies, milestones, and action items; communicate impacts and escalate concerns appropriately
• Develop clear system and process documentation and support end users through training, knowledge transfer, and individualized technical assistance
• Provide guidance and mentorship to other analysts, share effective practices, and contribute to consistent, audit-ready delivery standards

Requirements:

• Bachelor's degree in business, information systems, computer science, or a related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions
• 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
• Strong proficiency with Microsoft Office applications, including advanced Excel skills
• Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors
• Experience with issue tracking, collaboration, and project management tools such as Jira, Azure DevOps, SharePoint, Microsoft Teams, Visio, or MS Project
• Strong customer service orientation, project planning capability, organizational skills, and ability to balance multiple projects, deliverables, and deadlines
• Ability to communicate technical concepts to business audiences and business needs to technical teams, while constructively challenging assumptions and building alignment
• Ability to work independently, exercise sound judgment, manage competing priorities, and deliver high-quality work in an environment with evolving requirements
• Strong requirements elicitation, workshop facilitation, process analysis, problem-solving, and written and verbal communication skills