Account Executive, Government Sales - Portland Metro

T-Mobile is a telecommunications company seeking an Account Executive, Government Sales to support the growth of state and local government business. The role focuses on selling to local government accounts, renewing contracts, increasing customer satisfaction, improving revenue, and driving customer retention through sales and account management activities.

Responsibilities:

• New Sales activities: Hunter of new government sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations decide
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to resolve up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required
• Completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile’s efficiency and quality standards
• Attains efficiency and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives
• Demonstrates positive and collaborative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct
• Disburses adjustments and credits as appropriate within established limits and criteria
• Also responsible for other Duties/Projects as assigned by business management as needed

Requirements:

• High School Diploma/GED (Required)
• 2-4 years Selling to Government (State and Local) accounts. (Required)
• Customer Satisfaction (Required)
• Sales (Required)
• Attention To Detail (Required)
• Communication (Required)
• Presentations (Required)
• Problem Solving (Required)
• Analysis (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Bachelor's Degree (Preferred)
• 5+ years Selling to Government (State and/ or Local) accounts. (Preferred)
• Customer service experience. (Preferred)
• Business markets sales experience. (Preferred)
• Wireless industry sales experience. (Preferred)
• Telesales or technical sales experience. (Preferred)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)