Manager of Business Sales - Strategic Accounts and Competency Center

Würth Industry USA provides industrial products, services, and customized supply chain solutions. The Manager of Business Sales - Strategic Accounts and Competency Center leads cross-departmental customer service functions, manages and develops a functional team, supports sales opportunities, and oversees customer satisfaction, profitability, workforce planning, and operational processes.

Responsibilities:

• Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.)
• Achieve and/or exceed company plans and departmental KPI goals
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding
• Manage workforce planning, staffing, and labor relations to meet operational requirements
• Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS
• Supports Outside Sales on quotes and new opportunities
• Participates in Internal & External RAILs
• Supports and coaches team on the preparation of Wurth Business Reviews
• Control margining to maintain and meet company profitability objectives
• Coordinates projects within the department and in collaboration with other departments
• Oversight of the ECN process
• Ensure complete customer satisfaction is being met by team
• Understands and is capable of mentoring team on OR related topics
• Performs other duties, as assigned

Requirements:

• • Minimum 7 years customer service or related experience is required
• • Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
• • Intermediate to Advanced Excel skills
• • SAP skills are advantageous
• •Shows strong critical thinking skills
• • Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material
• •Ability to work cross functionally to achieve required goals
• •Ability to communicate professionally through written, oral, or other forms of communication
• •Ability to analyze data to make decisions driving positive impact
• •Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain
• • Ability to provide solutions to escalated internal or external issues
• •Ability to perform the duties of those who report to the Business Unit Lead
• • Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required
• •Ability to clearly convey company visions and goals across all departments
• •Shows strong signs of organization and prioritization skills
• •Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (FlexDeck, Salesforce, BI Tools, and Etc.)
• •Able to perform and teach budgetary functions
• •Able to perform succession planning related duties
• •Ability travel up to 40%
• •Excellent judgement, critical-thinking and decision-making skills
• •Capable of establishing credibility, respect and trust from internal colleagues and external customers
• •Ability to read and understand multi-market conditions and forecasts
• • Bachelor's Degree Preferred or equivalent experience