Senior Product Manager, Agent Identity Management

Pindrop is hiring a Senior Product Manager to build and commercialize its agent identity management product. The role owns product vision, customer discovery, MVP execution, adoption, and cross-functional delivery to help enterprises verify and securely authorize AI agents across communication channels.

Responsibilities:

• Own the product vision and roadmap for agent identity management: agent identification, identity verification, authorization signals, and secure servicing decisions, beginning with real-time voice interactions and expanding as customer needs validate
• Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners; translate workflows, threat models, and trust requirements into prioritized product opportunities
• Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails - with clear boundaries between Pindrop and enterprise decisions
• Partner with Research, Engineering, and Security to evaluate technical approaches such as cryptographic identity assertions, public-key verification, anti-spoofing, replay protection, and trust signals; make pragmatic tradeoffs across security, usability, interoperability, and time to market
• Drive early-access programs, prototypes, and customer pilots; establish hypotheses, measurable success criteria, and fast feedback loops to validate product-market fit and a repeatable deployment model
• Work with adjacent Pindrop product teams to connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy/orchestration workflows
• Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure. Partner with Product Marketing, Sales, and Customer Success on differentiation, positioning, pricing, packaging, launches, and customer expansion
• Own measurable product and commercial outcomes - including pilot-to-production conversion, adoption, successful authorized-agent servicing, security decision quality, integration time, audit coverage, and revenue potential. Diagnose performance or adoption gaps and drive improvements across teams

Requirements:

• A zero-to-one product builder who is comfortable creating clarity in an emerging market and equally motivated by shipping, learning, and iterating
• Customer-obsessed and threat-aware: you understand both the value of enabling legitimate agent interactions and the consequences of weak identity or authorization
• Technically fluent and analytical: you can challenge assumptions, use product and operational data to diagnose issues, and partner credibly with researchers and engineers on APIs, security controls, architecture, and platform trade-offs
• A clear communicator and cross-functional driver who can align teams around customer problems, explicit decisions, and measurable results
• Commercially accountable and pragmatic: you treat adoption, customer value, revenue, and unit economics as your responsibility, balancing the long-term platform ambition against near-term customer needs
• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products, with a demonstrated record of shipping and growing customer-facing products
• Proven ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption
• Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs; ability to reason about reliability, latency, and operating costs
• Strong analytical and commercial judgment: experience using product data and customer feedback to diagnose issues, make prioritization decisions, and influence Engineering, Research, Sales, and executive stakeholders
• Experience in identity and access management (IAM/CIAM), biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities
• Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards
• Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification
• Hands-on experience querying product data, debugging API or integration problems, working with ML-powered products, or launching and commercializing security solutions in regulated enterprises