Product Owner - Customer Identity & Access Management

Product Owner - Customer Identity & Access Management (CIAM)

Charlotte, NC

Hybrid role (3 days onsite, 2 days remote)

$55 - $65 per hour

6-month contract with strong potential for extension or full-time conversion
ABOUT THE ROLE

Our client, Brooksource, is seeking a Product Owner to lead critical Customer Identity and Access Management (CIAM) initiatives across consumer-facing digital platforms. In this hybrid role based in Charlotte, NC, you will serve as the primary owner of a dedicated Agile squad backlog, collaborating closely with business stakeholders, technology, and engineering teams to deliver secure and seamless digital access solutions. You will play a pivotal role in translating business needs into actionable requirements, facilitating Agile ceremonies, and ensuring the delivery of CIAM capabilities that enhance both customer experience and security. This position is ideal for a Product Owner who thrives in a fast-paced environment, enjoys managing priorities across multiple stakeholders, and excels at bridging business and technology teams. The role is offered as a 6-month contract with strong potential for extension or full-time conversion. Standard business hours (Monday-Friday) and a business casual environment apply. Please note: W-2 only (not compatible with C2C or 1099); candidates must be authorized to work in the U.S. without sponsorship. Applications will be accepted through November 13th, 2026.
WHAT YOU'LL DO

• Partner with business, technology, product, and engineering teams to define priorities and delivery objectives for CIAM initiatives.
• Own and manage the product backlog for a dedicated Agile squad, ensuring work is appropriately prioritized and aligned with business goals.
• Write, refine, and maintain user stories, acceptance criteria, and functional requirements within Jira.
• Lead backlog refinement sessions and facilitate sprint planning, backlog grooming, and cross-functional product discussions.
• Serve as the primary liaison between business stakeholders and technical delivery teams, clarifying requirements and removing roadblocks.
• Support initiatives related to customer identity and access management, including customer registration, onboarding experiences, authentication, authorization, and identity lifecycle management.
• Track product progress, dependencies, risks, and delivery milestones, ensuring timely and effective delivery.
• Participate in user acceptance testing (UAT) and validate that delivered functionality meets business requirements.
• Leverage stakeholder feedback, metrics, and business outcomes to drive continuous product improvement.
• Collaborate with stakeholders across business, product, technology, security, and operations teams to ensure cohesive delivery.
• Maintain visibility into delivery progress, dependencies, risks, and milestones while helping Agile teams execute effectively.
• Deliver CIAM capabilities that improve customer access experiences, security, and operational effectiveness.

WHAT YOU BRING

• 5+ years of experience as a Product Owner, Business Analyst, Product Manager, or related role.
• Direct experience supporting Customer Identity and Access Management (CIAM) initiatives.
• Experience owning and prioritizing Agile product backlogs for delivery teams.
• Proficiency with Jira and Agile/Scrum methodologies.
• Experience writing user stories, acceptance criteria, and business requirements.
• Experience facilitating backlog refinement, sprint planning, and other Agile ceremonies.
• Experience gathering requirements and translating business needs into actionable deliverables.
• Experience working closely with software engineering teams and technical stakeholders.
• Strong organizational, communication, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Experience with identity and access management platforms (e.g., Okta, Ping Identity, ForgeRock, Auth0) (preferred).
• Experience supporting customer-facing digital products and platforms (preferred).
• Understanding of authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and identity lifecycle management (preferred).
• Experience within banking, financial services, fintech, or other highly regulated industries (preferred).
• Experience supporting enterprise digital transformation initiatives (preferred).

WHAT'S IN IT FOR YOU

• Opportunity to lead high-impact CIAM initiatives in a dynamic, fast-paced environment.
• Hybrid work schedule with a business casual environment.
• Potential for contract extension or full-time conversion.
• Collaborative culture with cross-functional teams.
• Professional growth in digital security and access management.

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