Inbound Sales Development Representative (SDR) - CCaaS/UCaaS

Vonage is hiring an Inbound Sales Development Representative to generate interest in and qualify potential customers for its cloud communications products. The role educates and engages leads, develops customer relationships, collaborates with Sales, Marketing and product teams, and maintains sales records while working toward lead generation and sales measures.

Responsibilities:

• Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams
• Support outreach initiatives including email blasts, direct mail and phone
• Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition
• Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed
• Anticipate customer needs and concerns, maintain knowledge of their problems and issues
• Educate potential customers on product offerings and services, explaining pricing and answering questions
• Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM
• Consistently meets established monthly contact, lead generation and other measures
• Assist with special projects as assigned

Requirements:

• Outstanding communication skills, including writing, speaking and listening
• Excellent time management skills
• Thrive in a fast-paced environment
• Apply arithmetic concepts on a recurring basis
• Apply basic computer skills: word processing, spreadsheet, email and database software
• Understand and apply Salesforce CRM
• Desire to understand and gain expert knowledge of Vonage products and services
• Ability to work in dynamic, changing environment with minimal direction
• Well organized, go-getter mentality, and a pre-planner
• Natural curiosity, a love for learning
• Experience in Salesforce CRM
• Bachelor's Degree