Project Manager

Gigstreem is a national internet service provider that hires a Project Manager to lead residential capital project launches for managed WiFi solutions. The role oversees project planning, installation coordination, client communications, budgets, quality, and post-launch reviews.

Responsibilities:

• Review and fully understand contract and pre-sale deliverables (Sales Budget, Scope of Work, Design, Circuit Provider plan, and revenue/conversion model) and translate services sold into the Internal Statement of Work
• Develop comprehensive project plans for all assigned projects, including requirements, objectives, timelines, budgets, milestones, and resource allocation
• Plan, manage, and execute projects involving low voltage cabling and network hardware installations
• Create and update the project plan and schedule covering all in-scope items, tasks, responsibilities, and due dates
• Ensure each phase closes only after all deliverables are submitted
• Ensure all tasks and activities are QC’ed by the appropriate subject matter expert (SME)
• Ensure punch-list completion and submission of all closeout materials
• Schedule and run closeout meetings and guide stakeholders through the Lessons Learned process
• Supervise and coordinate internal teams (CSM, Engineering, Design, Sales, Leadership), subcontractors, and vendors to achieve project goals
• Delegate and assign responsibilities; direct, motivate, and manage all project work and resources, ensuring efficient use of company resources
• Run regular project meetings and other communication channels so all stakeholders know their updates and responsibilities
• Mentor and guide new hires and other members of the PM team
• Oversee installation, testing, and commissioning of low voltage systems (structured cabling, fiber optics) and network hardware (routers, switches, access points)
• Troubleshoot and resolve issues during the project lifecycle, using company resources and management as needed
• Serve as the primary point of contact for ownership clients and property managers
• Provide regular project and construction updates, including progress reports, milestones, and risk assessments
• Address client concerns promptly and professionally
• Prepare and track project budgets, review financial information, and enforce cost controls to promote profitability
• Manage procurement of equipment, materials, and resources required for installations
• Review and approve project-related expenses, invoices, and change orders
• Monitor accounts receivable and assist with collections as necessary
• Lead the post-launch financial and operational review
• Ensure the Construction Manager conducts site inspections to verify work quality and adherence to company standards
• Ensure proper documentation of installations, configurations, and as-built drawings
• Oversee all project documentation, including milestone and task status, internal and external reports, and executive summaries
• Produce reporting for cross-functional managers to ensure company policies are followed
• Identify project risks and implement mitigation strategies
• Resolve conflicts or delays during execution and escalate issues as needed
• Evaluate business processes, procedures, and systems; develop and run improvement projects to drive efficiency and reduce cost
• Work cross-functionally to develop, document, and implement guidelines, evaluations, recruitment, and promotion processes

Requirements:

• Bachelor's degree in Project Management, Construction Management, Telecommunications, or a related field, or an equivalent combination of education and experience
• Experience in tenant finish-out project management, expediting, and logistics management
• Experience with inspections and regulatory compliance
• Strong understanding of structured cabling, fiber optics, and network hardware (routers, switches, access points)
• Knowledge of technologies and materials used in telecommunications site designs
• Awareness of general accounting and costing practices, including budgeting, invoicing, purchase orders, and accounts payable
• Proficient in project management tools (MS Project, Smartsheet) and technical documentation software (AutoCAD)
• Proficient in CRM, ERP, billing, and other enterprise systems, and in Microsoft Office (Project, Excel, Word, PowerPoint)
• Strong leadership: giving direction, implementing action, and defining and measuring success, while working as part of a team
• Competency in customer experience, change and innovation, strategic thinking, relationship-building and influencing, and results-focused leadership
• Ability to identify project-impacting issues and work with the PM team to implement solutions
• Understanding of the critical milestones that drive operational excellence
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication, negotiation, and interpersonal skills, with people at all levels inside and outside the company
• Highly organized and detail-oriented; able to manage multiple projects, budgets, and timelines in a fast-paced environment
• Familiarity with industry standards and best practices (e.g., TIA/EIA, BICSI)
• CAPM, PMP, or equivalent project management certification
• Networking certifications (e.g., CCNA, CompTIA Network+)