Marketing Delivery Channel Growth Manager

Scooter's Coffee is hiring a Marketing Delivery Channel Growth Manager to own its first- and third-party delivery channels and partner relationships. The role drives profitable sales growth through partner strategy, marketing and promotions, channel operations, and performance analysis.

Responsibilities:

• Build and run the delivery growth plan for each partner, and own overall channel performance
• Serve as the primary day-to-day contact for DoorDash and other partners managing communication, alignment, and issue resolution
• Lead joint business planning and quarterly business reviews with each partner
• Negotiate commercial terms, partner marketing funds, and agreements with Finance and Legal
• Evaluate new platforms and partnership opportunities, such as catering, group orders, and memberships
• Own and allocate co-marketing budgets to drive sales and maximize return
• Build a delivery promotional calendar for 1P and 3P delivery channels that lines up with national LTOs, value, and key calendar moments
• Brief creative teams on delivery assets, and work with partners on in-app placements, offers, and sponsored listings
• Partner with Media to fold delivery into the broader media plan, and with Digital & Loyalty to balance 3P and 1P delivery channels
• Run new-customer and reactivation programs, including afternoon and evening offers that build new occasions
• Own the delivery menu, item photos, descriptions, and store listings, and keep them accurate across all partners
• Set delivery menu and pricing recommendations with Finance and Menu & Category, protecting franchisee margin
• Work with Operations and Technology on order accuracy, wait times, packaging, POS integration, and store availability
• Support franchisees with delivery onboarding, training, and performance coaching, with field teams
• Track channel results weekly: sales, orders, new versus repeat customers, ticket, ratings, and margin, by partner and market
• Design and evaluate partner-specific tests in offers, pricing, placement, and menu, then scale what works
• Measure promotion return and incrementality with Finance and Customer Insights & Analytics
• Report channel performance and recommendations to the ELT and franchisees
• Other Duties as assigned

Requirements:

• 6 to 8+ years of experience in marketing, partnerships, or digital commerce, preferably in QSR, restaurants, or retail
• Direct experience working with delivery partners such as DoorDash, Uber Eats, or Grubhub
• Experience managing marketing budgets and partner funds against return targets
• Strong analytical skills, using data to make decisions, find opportunities, and measure success
• Advanced Excel
• Experience negotiating with external partners and presenting to leadership and partner teams
• Ability to lead cross-functional projects across Marketing, Operations, and Technology
• Strong project management skills, with the ability to manage several workstreams in a fast-paced environment
• Comfort with ambiguity, a strong sense of ownership, and a solutions-oriented mindset
• Bachelor's degree in Marketing, Business, or a related field
• Growth-minded. You look for the next opportunity and back it with numbers
• Partner-savvy. You build strong relationships and hold partners to their commitments
• Franchisee-focused. You grow the channel in ways that make money for our franchise owners
• Detail-obsessed. You catch the wrong photo, the missing item, and the broken offer before guests do
• Test and learn. You run small tests, read them honestly, and scale what works
• MBA degree
• Experience in a franchise system
• Experience with delivery platform tools, menu management systems, and POS integrations
• Experience in loyalty, app, or other digital commerce channels