Customer Success Manager - Unattended Retail

Description

Nayax is a global fintech and IoT company (NASDAQ;TASE:NYAX) providing cashless payment solutions, business intelligence, and management tools to the unattended retail and self-service sector. Nayax devices can be found all over the world, with branches in 12 countries and over 80 distribution partners, our devices serve consumers in over 120 countries and accept 80+ payment methods and 50+ currencies.

Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax’s most valuable customers and distributors, with a strong focus on the micro market segment. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.

This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.

Your Key Responsibilities Will Include

• Build strong, genuine relationships with micro market, smart cooler and adjacent product operators, customers, and distributors, acting as their primary point of contact.
• Ensure customers maximize value from Nayax unattended retail products and services, driving increased adoption and sales volume.
• Partner with customers to map goals, requirements, and strategies that align with their business objectives including regulary scheduled business reviews.
• Lead proactive interactions, providing suitable technological solutions and managing contract renewals
• Keep customers informed about Nayax’s future products, services, micro market innovations, and industry trends.
• Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success including sales opportunities with sales team.
• Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).

Requirements

What Makes You a Great Fit

• Must have 3+ years of experience in customer support or customer success management (CSM) with major micro market providers.
• Deep understanding of micro market operations, including kiosks, self-checkout, cashless payments, and operator workflows.
• Business background in sales, account management, or customer success.
• Strong technical aptitude with the ability to guide customers through technical processes.
• Proven track record of delivering customer-focused solutions.
• Excellent communication and presentation skills.
• Driven, proactive, self-motivated, and enthusiastic, with a bias for action.

Preferred Skills & Advantages

• Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
• Familiarity with CRM platforms (Salesforce), BI tools, or Jira
• Experience in payments, SaaS, or fintech environments is a plus

Learn More about Nayax

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 13 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.