Senior Customer Account Manager

Acquia is hiring a Senior Customer Account Manager to retain customers, provide exceptional service, and develop client relationships. The role focuses on expanding existing accounts, driving renewals, and maintaining sales records while coordinating with customers and internal stakeholders.

Responsibilities:

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close new opportunities within existing customer base
• Create and execute on a territory plan to drive customer retention and upsell opportunities
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database as appropriate
• Generates trusted relationships with customers
• Ability to manage multiple systems and administration at once

Requirements:

• 1+ year experience interacting with customers and internal stakeholders
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive account retention with minimal oversight from management
• Can explain/present solutions in the context of the business requirement
• Can identify expansion opportunities when speaking to a customer
• Incredibly detail oriented, ability to manage multiple/conflicting priorities
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, and PowerPoint
• Experience with Salesforce.com and other CRM tools