Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content
Lead content audits to identify opportunities and drive consistency across the product
Edit and manage existing in-app content and UI copy elements in our design system
Contribute to our content guidelines and promote UI best practices and standardization across all our products
Manage and prioritize projects with multiple stakeholders across different teams within the product org
Understand VOC/customer needs in building features, including participating in research and visiting customers on site
Collaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback
Work with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards
Complete high-quality work in a fast-paced, deadline-driven environment

Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent
2+ years of relevant experience in producing content for digital products
Experience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content
Experience working with lightweight markup languages (Markdown) and GitHub
Ability to manage multiple projects

Work/Life Balance: flexible work schedule, flexible PTO
Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

UX Writer

Key skills