Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:
Customer Service & Satisfaction: Welcome & greet members and visitors Handle members complains
either address them or report them upwards
Operations : In charge of:
Opening the space in the morning
Performing Business Concierge tasks (mail, bookings, binding etc.)
Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
Managing Facilities Team
Managing Valet Services (Optional as per Brand Standards)
Handling Inbound Phone calls & Space email address
Printing Services (e.g. vendor, printer, cartridges, paper etc.)
Visitor Management System
Meeting Rooms (e.g. booking, video conference, arrangement etc.)
Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
Electricity Management
Maintenance & Repairs
Emergency Health response
Double checking building common areas are up to standards
Representing the Company (!)
Assisting the Success Manager in:
onboarding new members
organizing events (e.g. Open House, Networking, Round Tables etc.)
giving Tours to prospective members
collecting Google reviews
collecting membership feedback
providing IT back up for the space & to members
maintaining space compliance (e.g. Insurance, business permits etc.)

Bold
Agile
Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
Customer service oriented
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g., fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues and complaints arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize task

Community Associate

Key skills