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Customer Service Representative at Starfish | JobVerse
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Customer Service Representative
Starfish
Remote
Website
LinkedIn
Customer Service Representative
Philippines
Full Time
5 hours ago
Visa Sponsorship
Apply Now
Key skills
Cloud
VoIP
Go
CRM
Communication
Time Management
About this role
Role Overview
Handle both incoming and outgoing calls.
Address customer concerns promptly and effectively.
Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
Strive for customer satisfaction in every interaction.
Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
Adhere to communication protocols, guidelines, and company policies.
Go the extra mile to actively engage with customers.
Perform miscellaneous tasks as needed.
Requirements
Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
Exceptional phone, email, and instant messaging communication proficiencies
Strong organizational and time management competencies
Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
Skilled in using word-processing software and spreadsheets, such as MS Office
Familiarity with online calendars and scheduling systems, such as Google Calendar
Proactive and confident demeanor with meticulous attention to detail
Able to work the night-shift.
Tech Stack
Cloud
VoIP
Go
Benefits
Comprehensive Health Insurance Coverage (HMO)
Performance-Based Incentive Programs
Embracing and Inclusive Workplace Culture
Continuous Upskilling and Development Opportunities
Full Work-From-Home Arrangement
Dedicated and Supportive Team Environment
Pathways for Professional Advancement
Engaging and Enjoyable Work Atmosphere
Apply Now
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