Handle both incoming and outgoing calls.
Address customer concerns promptly and effectively.
Cultivate enduring relationships and foster trust with customer accounts through transparent and interactive dialogue.
Strive for customer satisfaction in every interaction.
Maintain thorough records of customer engagements, update customer accounts, and organize documentation.
Adhere to communication protocols, guidelines, and company policies.
Go the extra mile to actively engage with customers.
Perform miscellaneous tasks as needed.

Minimum of 1-year verified experience as a Customer Service Representative within B2C or B2B contexts
Proficient English communication abilities, both written and verbal, achieving at least a B2 proficiency level
Exceptional phone, email, and instant messaging communication proficiencies
Strong organizational and time management competencies
Technologically adept and well-versed in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
Skilled in using word-processing software and spreadsheets, such as MS Office
Familiarity with online calendars and scheduling systems, such as Google Calendar
Proactive and confident demeanor with meticulous attention to detail
Able to work the night-shift.

Customer Service Representative

Key skills