Manage customer queries and complaints.
Process orders, modifications, and escalate complaints across a number of communication channels.
Remain calm when customers are frustrated.

Superior customer service, organizational and interpersonal skills.
Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
Ability to work in a team environment with clear and effective communication style, both written and oral.
Flexible schedule, including weekends, evenings and holidays.
Fluency in English and French shall be considered an asset.

Customer Service Representative

Key skills