Customer Service Representative, Energy & Residential Property

Role Overview

• Assist customers by phone, email, or chat with questions about billing, modern metering systems, and services.
• Explain technical topics in clear, easy-to-understand language.
• Process service requests, orders, and data changes quickly and reliably.
• Find tailored solutions and ensure long-term customer satisfaction.

Requirements

• Interest in energy, technology, or real estate.
• Some initial experience in customer service or a strong desire to start a career in this area.
• Very good German, both spoken and written; English skills are a plus.
• Quick grasp, self-motivation, and reliability.
• Confident PC skills.
• A stable internet connection and a quiet home office workspace.

Benefits

• Work where others vacation. Your office can be wherever you want to live and work: use our technologically advanced "Work from Anywhere" solution if you have a dedicated workspace and a fast internet connection.
• We provide the necessary equipment for your daily work to ensure the best possible service for our customers from your workstation.
• You will receive several weeks of paid training and guided onboarding before you begin your role.
• Uncertain times require secure solutions: we offer a permanent (open-ended) employment contract.
• From the application interview and telephone interviews to onboarding — everything is conducted virtually with us.
• Support, fun, and much more — through our unique community approach! 🌈