Customer Service Representative

Role Overview

• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing.
• Responsible to achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Professionally perform reception and cashiering functions.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like.
• Promotes/explains company initiatives, programs, and processes to customers.

Requirements

• High School diploma or GED
• Some experience in a related position and environment preferred.
• Fine-tuned organizational, interpersonal, and problem solving skills
• Strong communication (oral and written) and listening skills
• Practiced problem solving and critical thinking skills
• Ability to communicate escalated questions and or issues
• Demonstrates patience and politeness when interacting with difficult or irate customers.
• Ability to work in a team environment
• Flexibility to fill-in as needed to cover critical tasks/roles
• Attention to detail
• Integrity to maintain confidentiality of customer information
• Ability to prioritize and manage multiple competing work priorities successfully
• Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software
• Proficiency with Google Suite is a plus.

Benefits

• All your information will be kept confidential according to EEO guidelines.