Key skills
CRMProduct ManagementAccount Management
About this role
Role Overview
- Project Delivery Scoping
- speak with clients about their language needs and agree on pricing and timelines
- Delivery
- ensure projects are delivered at or above client expectations
- Bandwidth management
- assist in balancing workload among your teammates
- Team Management
- Ensure new joiners are adequately trained
- Team Management
- Ensure ideas for team improvements are being generated, acted on, and documented
- Network Management
- Evaluate the talent utilized for your product on a quarterly basis
- Network Management
- Recruit to fill any gaps
- Account Management
- Be the POC for accounts that are frequent buyers of your product
- Product Management
- Evaluate the performance of your product on a monthly basis with quarterly forecasting
Requirements
- Bachelor’s degree
- 2-4 years in a client-facing role at a primary research or language services company
- Fluency in verbal and written English
- Fluency in an additional language is a bonus
- Excellent client service skills
- Strong organizational and multitasking abilities
- Proven attention to detail
- Ability to work effectively in both independent and team environments
- Goal-oriented, driven, and highly motivated to succeed & take on challenges
- Familiarity with CRM systems, and TMS/CAT tools is a bonus
Benefits
- Competitive salary based on experience and location
- Healthcare insurance and other health benefits
- Annual allowance for professional development expenses