Key skills
Project Management
About this role
Role Overview
- Assist customers about product inquiries/concerns.
- Make sure that customers are delighted and satisfied with their customer service interaction.
- Turn customers around in case they are dissatisfied with shipping/product delays.
Requirements
- Fully fluent native English speaker.
- Proven experience with Achieving Customer Service Excellence.
- Experience working with Amazon within a customer service capacity.
- Managerial or supervisor experience.
- Hard-working, resourceful, self-motivated, detailed, and responsible.
- Passionate about helping others and the company succeed.
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis.
- Knowledgeable in MS Office, Google Sheets, Project Management tools.
- Experience using Freshdesk (or similar) is a plus.
- Willingness to work for a single employer exclusively.
- Capacity to work additional hours if needed.
Benefits
- Work/life balance.
- Flexible time-off, holidays, sick days, and a fun remote start-up culture.
- Free premium culinary products from our company.