In the Telekom TKS Worktype you support customers with all inquiries related to add-on services, insurance, and service packages — and use every conversation to actively and professionally place tailored products.
Your focus is on identifying needs, explaining added value, and generating revenue while maintaining a service-oriented approach.
Handling written customer inquiries and internal system notifications.
Independent processing of typical tasks, including:
Changes to customer data (e.g., IBAN, address, contract details)
Follow-up processing for sales that were not completed correctly due to system issues
Manual execution of transactions across multiple systems
Independent research in multiple systems to clarify open issues.
Ensuring that all transactions are accurate, complete, and finalized.
Targeted, occasion-based outbound calling, e.g.:
when information is missing
when a transaction cannot otherwise be completed
or when sales potential is identified.

Previous experience as a customer advisor or in customer service, with proven sales experience
Willingness to work late shifts and weekend shifts
Strong German language skills in spoken and written form, ideally native-level
Quick comprehension and a preference for working independently
Confident PC skills and reliability in data management
Enjoyment of communication, interacting with customers, and working in a 100% remote environment with a vibrant digital community 🌐
Stable internet connection and a quiet home office workspace

Work where others vacation. Your office is wherever you want to live and work: use our technologically advanced "Work from Anywhere" solution if you have a dedicated workspace and a fast internet connection.
We provide the necessary equipment for your daily work to ensure the best possible service for our customers at your workstation.
You will receive several weeks of paid training and a supported onboarding process before you start your role.
Uncertain times require secure solutions: with us you will receive a permanent employment contract.
From the application interview to phone interviews and onboarding — everything is carried out virtually with us.
Support, fun, and much more — through our unique community approach! 🌈

Customer Service Representative, Telekom Fixed-Line

Key skills