Responsible for providing end-to-end support for our customers and communities to ensure a positive experience
Establishes and builds rapport with customers through our Operating Principles
Responsible for accurately and confidently handling various types of customer inquiries
Responsible for responding to technical questions and problem resolution related to company products
Creates a personal connection to the customer and demonstrates a favorable image of the organization
Multitasks between multiple tools and systems with ease
Improves customer satisfaction and maximizes sales and retention opportunities
Acts as a product consultant, articulating appropriate product solutions, features and benefits
Demonstrates awareness of company policies and procedures while applying sound judgment

Interested candidates must submit an application and resume/CV online to be considered
Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States
Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill
Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Customer Service Representative

Key skills