Assist client care team in guiding clients through the intake process.
Assist in keeping track of unpaid balances and contacting clients.
Create payment plans with clients when necessary.
Issue Invoices for clients and assist with their questions and concerns regarding billing.
Keep updated records and create reports.
Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
Submit claims to insurance for the sessions that clients have taken at Sun Point.
Check Explanation of Benefits (EOBs) for particular cases.
Contact member services when it is needed to get further clarification on benefits/claims.
Other duties as assigned.

Customer Service Representative

About this role