You will manage multiple projects per day.
Projects can begin and end on the same day or they can span several weeks.
You will speak with clients via email, phone, or WeChat about their needs.
You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met.
You will identify colleagues to assist based on the relevant time zones or regions for the project.
Your top responsibility is to identify the best linguist in our community for the client’s objective.
You will need to present that linguists’ experience in a relevant way for the project or you will need to recruit a new one if there isn’t an ideal match.
You will need to constantly evaluate profitability and client satisfaction.
You will need to sync up expectations between client(s) and linguist(s).
You may need to chaperone calls to ensure they begin successfully.
You will need to speak with clients after projects to make sure they are satisfied.

Bachelor’s degree in a related field
Fluency in English. Fluency in an additional language is a bonus.
Experience with Salesforce or similar CRM systems
Excellent written and verbal communication and client service skills
Strong organizational and multitasking abilities
Ability to work under pressure in a fast-paced environment
Ability to work effectively in both independent and team environments
Goal-oriented, driven, and highly motivated to succeed & take on challenges
Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus

Client Service Associate, Interpretation

Key skills