Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
Constantly study and deepen understanding of market trends to enable consultative insight.

Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
2+ years of relevant or transferable work experience (post a higher education degree).
Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

SMB Account Manager

Key skills