Talent Relations, Conflict Resolution Specialist – Influencer Marketing

Role Overview

• Dispute Mediation & Resolution Work closely with Influencer Marketing execution team to resolve conflicts between influencers, brand partners, and internal teams.
• Step in as primary point of contact when issues escalate.
• Mediate disputes related to contracts, payment terms, content expectations, and performance metrics.
• Implement fair and effective solutions to maintain positive relationships and brand integrity.
• Influencer & Brand Relations Management Foster strong relationships with influencers and brand partners to proactively address concerns.
• Provide clear communication and expectations to prevent potential conflicts.
• Develop and maintain trust-based partnerships through transparency and responsiveness.
• Contract & Policy Enforcement Ensure all parties adhere to campaign agreements, content guidelines, and brand policies.
• Address violations or discrepancies in influencer deliverables, usage rights, or exclusivity terms.
• Communication & Support Act as a liaison between influencers, brands, and internal teams to ensure smooth collaboration.
• Provide guidance to influencers on best practices for brand partnerships and conflict resolution.
• Offer internal team training on effective conflict resolution strategies.
• Escalation & Issue Tracking Maintain a structured escalation process for unresolved conflicts.
• Track, document, and analyze recurring issues to improve future influencer partnerships.
• Provide data-driven insights and recommendations to leadership for process improvements.

Requirements

• 3–5 years of experience in influencer marketing, talent management, dispute resolution, or customer relations.
• Strong mediation and negotiation skills – Ability to de-escalate conflicts and find win-win solutions.
• Excellent communication and interpersonal skills – Ability to maintain professional and empathetic interactions.
• Deep understanding of influencer marketing – Familiarity with social media platforms, brand deals, and campaign expectations.
• Knowledge of contracts and legal terms – Understanding of influencer agreements, content rights, and exclusivity clauses.
• Crisis management experience – Ability to assess risks and handle PR-sensitive situations effectively.
• Problem-solving mindset – Ability to think critically and make fair, data-driven decisions.

Benefits

• Competitive salary and benefits package
• Opportunity for professional growth and leadership development