Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
Participate in scoping calls and take detailed technical notes to support contract development.
Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
Support sales and effort estimation during pre-engagement phases.
Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
Ensure consistent delivery of high-quality service & support on a client and partner engagement.
Ensure consistent, timely resolution (scope and contract) of issues.
Ensure consistent professional conduct.
Assist in reporting and documentation for client engagements and commercial activities.
Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

Strong business communication skills.
Proven experience in engagement coordination, contracting, or client-facing roles.
Exceptional organizational skills and attention to detail.
Ability to work independently and manage multiple priorities in a high-pressure environment.
Strong problem-solving capabilities and critical thinking under time-sensitive conditions.
Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.
Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).

Engagement Support Specialist

Key skills