Monitor data deliveries across ingest pipelines to ensure accuracy, timeliness, and completeness.
Investigate and perform root cause analysis of technical issues, escalating when needed.
Communicate with clients in a clear, professional, and friendly way.
Track recurring issues and help identify patterns or improvements.
Work closely with the Support Lead and technical teams to refine workflows.
Document findings to support team knowledge and future learning.

Strong communication skills in English (written and verbal). Spanish or Portuguese is a plus.
A responsible, proactive attitude — you take ownership and follow through.
Curiosity about technology, data, and how digital systems work.
Ability to manage your time and work independently on a part-time schedule.
Basic familiarity with spreadsheets (Excel, Google Sheets) and a willingness to learn more.
Interest in structured problem-solving and root-cause analysis.
Background in media, VOD, or metadata industries.
Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Strong organizational skills with a focus on process improvement and documentation.
Technical aptitude with experience in data workflows, metadata systems, or digital content pipelines.

Collaboration based on a freelancer (contractor) set-up is up to 1000 USD per month on a part-time basis, working Friday to Monday (32 hours per week).

Ingest/Support Specialist, English

Key skills