Customer Support Specialist

Role Overview

What You’ll Do

• **Support Client Requests: **Manage and resolve support requests, ensuring our B2B and B2C clients feel heard and assisted promptly
• Incident Management: Prioritize and manage support tickets effectively, escalating complex issues to higher-level technical teams when necessary to ensure swift resolutions.
• **Monitor System Performance: **Keep a keen eye on system performance, proactively identifying potential issues and addressing them before they impact our users.
• **Collaborate Across Teams: **Work closely with Tech, FinOps, and other internal departments to tackle and resolve intricate issues effectively, fostering a culture of teamwork.
• **Gather and Share Feedback: **Actively collect insights from customer interactions and relay valuable feedback to management, driving continuous improvement in our processes and services.

Requirements

• **Effective Communication: **Fluency in both Greek and English, with solid verbal and written communication skills that can clearly convey technical concepts to diverse global audiences. **Spanish **would be considered as an asset
• **Customer-Focused Attitude: **A strong commitment to helping customers and ensuring their satisfaction through professional, empathetic interactions that leave a lasting impression.
• **Technical Expertise: **An openness to learning about systems and tools used in the role, with a practical approach to troubleshooting.
• **Ability to Clarify Complex Issues: **An ability to explain complex information in simple, actionable terms to help customers feel at ease.
• Αttention to Detail: An organized and detail-oriented approach to work, with accurate documentation of issues.
• **Proactive and Flexible Team Player: **A self-motivated individual who thrives in a collaborative environment, showing flexibility and a genuine eagerness to learn and grow.
• **Independent Problem Solver: **A proactive learner with the initiative and capability to tackle challenges head-on and provide effective resolutions.
• **Rotational Shift Availability: **Willingness to work in a rotating shift schedule(morning or afternoon), including 1 weekend per month, and holidays.

Tech Stack

• Swift

Benefits

💸 Competitive remuneration package according to your experience. 🌍 Opportunity to work in a fast-paced international company. 🏠Friendly, motivating, and challenging environment where you can thrive and develop your skills. 📚 Continuous training for all your learning and development needs. 👩‍⚕️ Medical insurance. ⭐Career advancement and organized feedback framework. 🎂 Birthday leave because we believe your special day should be spent celebrating, not working.