Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem-solving.
Maintain a positive, solution-focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.

1-3 years of hands-on experience in Help Desk or technical support operations. Able to support EU hours.
Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.
Fundamental awareness of networking and security impact.
Ability to triage and troubleshoot issues using a structured, methodical approach.
Demonstrate professional, empathetic communication when supporting employees and team members alike.

This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop system requirements:
4th generation or higher, at least Intel i3 or equivalent processor;
at least 4GB RAM;
Windows 10 and above or MAC OSX operating system
You are required to provide your own dual monitors
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.

IT Support Specialist – EU Hours

Key skills