About this role

Lone Wolf is looking for an Atlassian Administrator & IT Specialist to assist the IT Service Management team.
Collaborate with cross-functional teams to enhance Jira workflows, particularly in Problem, Incident, Change, and Release Management.
Ensure adherence to ITIL best practices.

Administer, configure, and maintain Atlassian environments, including workflows, permissions, schemes, and dashboards.
Develop, implement, and support custom scripts and automation for Jira integrations with third-party applications, including but not limited to Power Automate, Outlook, Power BI, and other internal tools.
Design and manage REST API integrations to enable data flow between Jira and various business applications.
Demonstrates strong time management skills, working quickly and efficiently to handle competing priorities effectively.
Collaborate with teams to understand business needs and suggest improvements to Jira workflows or integration solutions.
Substantial experience building Problems, Incident, Change and Release management workflows for a fast-growing company.
Knowledge of ITIL best practice process framework
Minimum English Level B2

ITSM-Atlassian Administrator

Key skills