Sustain the end-to-end delivery of multiple concurrent customer projects.
Own the delivery triage backlog and ensure quick resolution of issues, coordinating priorities with the engineering, product, and customer success teams.
Communicate and help teams uphold realistic and ambitious project timelines; proactively identify risks and remove blockers.
Provide clear, concise status updates and reporting to internal stakeholders.
Identify process gaps and propose initiatives to improve delivery workflows, reporting, and project outcomes.

5+ years of experience as a Project or Program Manager in a B2B SaaS environment, with a focus on enterprise customers (i.e. 1M+ ARR) with unique and/or complex delivery needs.
Proven success managing multiple projects simultaneously with cross-functional teams.
Exceptional organizational skills with the ability to prioritize competing tasks and manage ambiguity.
Strong communication and collaboration abilities—comfortable aligning diverse stakeholders.
Experience with using dashboards, workflows, and project management tools (e.g., Monday, Asana, Notion, Linear).
Engagement with metrics to track project health, diagnose issues early, and help drive continuous improvement in delivery processes.
Bonus: Experience in geospatial, environmental, or utility technology sectors; experience with scale-up organizations in a globally distributed remote setting.

Project Manager – Customer Delivery Support

Key skills