Customer Service Consultant

Role Overview

• Meet customer service targets and comply with proposed improvements and service metrics.
• Provide customer support through online platforms such as Instagram, WhatsApp, and email, ensuring fast and effective responses.
• Assist customers with questions, issues, and inquiries, delivering a positive and solution-oriented experience.
• Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner.
• Collaborate with the marketing team to develop and implement strategies that improve the customer experience.
• Stay up to date on the company's products and policies to provide accurate information to customers.

Requirements

• Previous customer service experience, preferably in e-commerce or related sectors.
• Familiarity with social media and online customer service platforms.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proactivity and strong problem-solving skills.
• Affinity for fashion and trends in women's accessories.