Customer Service Executive

Role Overview

• Respond to calls and inquiries from current or former members of the US military and their families
• Appropriately transferring calls to other teams to help callers resolve their individual needs
• Working with our Salesforce CRM system to record and manage all cases
• Coordinating treatment authorizations through contacts with third party providers worldwide
• Booking and changing medical appointments on behalf of our clients
• Researching relevant information for customers using all available resources

Requirements

• Experience of working in a customer service environment
• Excellent knowledge of the English language
• written and verbal
• Active listening and verbal communication skills
• Empathy towards customers
• Ability to multi-task, prioritize and manage time effectively
• Ability to work in a fast-paced environment
• Good level of organization and attention to detail

Benefits

• 5 weeks holiday
• 5 personal days off
• meal allowance
• pension contribution
• benefit card
• Multisport card