Provides exceptional support to the Owens & Minor Customer Service organization by utilizing critical thinking skills and available resources to deliver superior service.
Serves as the main point of contact for dedicated customer, ensuring a high level of satisfaction through efficient and effective communication.
Proactively follow up on outstanding tasks to ensure timely completion and keep customers updated as required.
Complete tasks with dedication to supporting specific customers, recognizing that requirements may vary based on customer circumstances and needs.

Must possess critical thinking skills
Ability to efficiently manage inbound and outbound calls and digital interactions
Adequate knowledge for resolution of inquiries to ensure customer satisfaction
Proficiency in documenting communications and activities in case management software
Experience in order management, product flow, and backorder resolution

Comprehensive Healthcare Plan
Medical, dental, and vision plans start on day one of employment for full-time teammates.
Educational Assistance
We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Employer-Paid Life Insurance and Disability
We offer employer-paid life insurance and disability coverage.
Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
Health Savings Account (HSA) and 401(k)
We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
Paid Leave
In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Customer Service Associate II

Key skills