Provide highly visible customer support through on-site installation
Oversee diagnoses, troubleshooting, service, and repair of complex equipment
Instruct customers in operation and maintenance of systems
Perform installations, maintenance, validations, and repairs
Engage with customers to understand their analytical workflows
Enhance account profitability through efficient service execution
Requirements
BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
Outstanding interpersonal, written, and verbal skills
Technical critical thinking skills and attention to detail
MS Office skills: Outlook, PowerPoint, Word
Vendor issued certification on relevant laboratory equipment