Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation
Checks out and approves operational quality of system equipment versus Nanometrics specifications
May instruct customers in the operation of the system
Serves as company liaison with customer on administrative and technical matters for assigned projects
Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking
Uses professional concepts; applies company policies and procedures to resolve a variety of issues

BS in Mechanical Engineering, Electronics Engineering, or Engineering Science related
Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience
Requires more than 50% and up to 75% of travel
Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus
Preferred related experience in the semiconductor field
Proficient English skill is a must
Familiar with Windows, Microsoft office and/or Linux
Proficient in using hand tooling, DVM and other troubleshooting gears
Self-motivated
Self-driver with forward thinking looking consistently for continuous improvement
Proactive
Process-oriented

Field Service Engineer

Key skills