Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact.
Partner with cross-functional teams to align client goals, performance metrics, and service delivery.
Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement.
Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders.
Identify opportunities to enhance client outcomes and expand business through strategic initiatives.
Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits.
Balance multiple client deliverables and internal priorities with precision and professionalism.

Bachelor’s degree or equivalent experience.
A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management.
Mortgage industry is required.
Proven experience managing complex projects and meeting tight deadlines.
Experience with building solid relationships with clients and strategies to achieve goals.

Senior Account Manager

Key skills